RETAIL HUMAN RESOURCE

Paper Code: 
BSR 416
Credits: 
3
Contact Hours: 
45.00
Max. Marks: 
100.00
Objective: 

COURSE OUTCOMES (COS):

Course Outcomes

Learning and teaching strategies

Assessment Strategies

CO 150: Understand the basic nature of Human resource management and retail sector along with different types of retail stores, and skills required as human resource to perform different activities

CO 151: Acquaint the students with the knowledge of various organizational patterns in retail sector along with recruitment and selection process.

CO 152: Impart the knowledge of various training methods and performance appraisal techniques

CO 153: Understand the concept of compensation and its different components along with importance of discipline in an organisation and the various disciplinary measures and grievance handling techniques

CO 154: Discuss ethical issues and emerging role of Human resources in retail sector 

Approach in teaching:

Classroom lectures, Group Discussions, assignments, Handouts, PowerPoint presentations.

 

Learning activities for the students:

Case studies, Role plays, Student presentations, Assignments, Class activity.

 

Class test, Continuous assessment, Semester end examinations, Quiz, Assignments, class Presentation, Individual and group projects

 

7.00
Unit I: 
Human Resource Management in Retail Sector

Introduction to Human Resource Management:

  • Meaning, Features, Scope, Importance

Retailing:

  • Meaning, Features, Types(Store and Non store)
  • Organized and Unorganized Retailing
  • Skills required in Indian retailing

 

Human Resource Challenges in Indian Retail sector

 

11.00
Unit II: 
Organisational Patterns in Retail Sector
  • Organisational arrangements used by Small independent retailers, Department stores, Chain retailers, Diversified Retailers

Recruitment in Retail Sector

  • Meaning, recruitment process, sources of recruitment (Internal & External)

Selection in Retail Sector

  • Meaning, Selection Process

 

9.00
Unit III: 
Training in Retail Sector
  • Meaning, Types, Importance, Methods, Process.

Performance Appraisal in Retail Sector:

  • Meaning, Importance, process, Techniques

 

9.00
Unit IV: 
Compensation in Retail Sector:

·         Meaning, Components of compensation, Supplementary Compensation (Fringe Benefits)

Discipline and Grievance in Retail Sector:

Meaning, Types, Grievance   redressal       procedure

9.00
Unit V: 
Ethical issues in Retail Human Resource Management:

·         Meaning, Ethical Considerations in Retail Human Resource                   Management

·         Types of Unethical Behaviours

·         Retail HR ethical issues

·         Emerging Role of HR in Today’s Retail World

·         Building Capability, Matching Individual and Organisational Expectations, Job Insecurity

·         Managing Compensation Expectations

Talent Management

Essential Readings: 
  • Aswathappa K “ Human Resource and Personnel Management”, Tata McGraw Hill, New Delhi, 3rd   edition
  • Gupta C B “Human Resource management”, Sultan Chand and Sons, New Delhi
  • V S P Rao “Human Resource management- Text and Cases”, Excel Publications, New Delhi
  • Berman Berry, Evans Joel R, ChatterjeePatrali, SrivastavaRitu “Retail Management” Pearson Publication, Uttar Pradesh

 

References: 

SUGGESTED READINGS:

  • Bhatia S K & Singh Nirmal “ Principles and techniques of Personnel Management and Human Resource Management”, Deep & Deep Publications, New Delhi
  • Garry Dessler “Human Resource management”, Prentice Hall Of India, New Delhi

      Cox Roger, Brittain Paul, “Retailing”, Pearson Publication, Uttar Pradesh

 

e- RESOURCES:

  • Journal of Entrepreneurship

      http:// sagepub.com

  • Journal of Human Values

      http:// sagepub.com

 

JOURNALS

  • Prabandhan
  • Indian Journal of Industrial Relations

 

Academic Year: 
2022-2023
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