Coming soon
Project Viva Voce
Course Objectives:
The Course aims at equipping the students with practical aspect of customer service and HR.
CourseOutcome(COs):
Students will:
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Course |
Learning outcome (at course level) |
Learning and teaching strategies |
Assessment Strategies |
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Paper Code |
Paper Title |
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BSR 418 |
Project Viva voce |
CO 151 :Appraise the role of customer service with the help of real life case Studies and analyze the best industry practices of the top Indian and global retailing companies. CO 152 :Detect the current trends in customer service and explore the practical aspects related to CRM.
CO 153 :Role play the salesperson in different situations and assess the current trends in recruitment.
CO 154 :Role play the interviewee and prepare for the various kinds of interviews .
CO 155 :Prioritize the role of discipline by solving various case studies.
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Approach in teaching: Interactive Lectures, Discussion PPT, Sharing reference reading materials and web links Learning activities for the students: Guided Assignments, Role plays, Case Study Presentations.
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Class test, Semester end examinations, Quiz - Kahoot/Google Forms etc , Regular Class Assignment, PPT Presentation, Individual/Group projects
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PowerPoint presentations on Good Examples of Customer Service, Case study on customer service
Group discussion on current trends in customer service, Practical aspects related to CRM (Instances to be quoted by students)
Group Discussion on Current Trends in Recruitment, Roleplay (Salesperson)
Role Play (Interview), Preparations required to be made by Interviewer and
Interviewee for an effective Interview
Case study on Discipline, Report preparation
