Retail Human Resource

Paper Code: 
BSR 416
Credits: 
03
Contact Hours: 
45.00
Max. Marks: 
100.00
Objective: 

Course Objectives:

The Course aims at providing the overview of the functional aspect of the Human Resource Management in Retail business organization

 

Course Outcome(COs):

 

Course

Learning outcome

 (at course level)

Learning and teaching strategies

Assessment Strategies

Paper Code

Paper Title

BSR 416

Retail Human Resource

CO 141 :Understand the basic nature of Human resource management and  retail sector along with different  types of retail stores, and skills required as human resource to perform different activities

CO 142 :Acquaint the students with the knowledge of  various organizational patterns in retail sector along with recruitment and selection process.

CO 143 :Impart the knowledge of various training methods and performance appraisal techniques       

CO 144 :Understand the concept of compensation and its different components along with  importance of discipline in an organisation and the various disciplinary measures and grievance handling techniques

CO 145 :Discuss ethical issues and emerging role of Human resources in retail sector

 

Approach in teaching:

Classroom lectures, Group Discussions, assignments, Handouts , PowerPoint presentations.

Learning activities for the students:

Case studies, Role plays, Student presentations, Assignments, Class activity.

 

Class test, Continuous assessment, Semester end examinations, Quiz, Assignments, class Presentation, Individual and group projects

 

 

7.00

Human Resource Management in Retail Sector: An Introduction Human Resource Management: Meaning, Features, Scope, Importance Retailing: Meaning, Features, Types(Store and Non store), Organized and Unorganized Retailing

Skills required in Indian retailing

   Human Resource Challenges in Indian Retail sector

11.00

Organisational Patterns in Retail Sector: Organisational arrangements used by Small independent retailers, Department stores, Chain retailers, Diversified Retailers

Recruitment in Retail Sector: Meaning, recruitment process, sources of recruitment( Internal & External)

  Selection in Retail Sector: Meaning, Selection Process

9.00

Training in Retail Sector: Meaning, Types, Importance, Methods, Process.

Performance Appraisal in Retail Sector: Meaning, Importance, process, Techniques

9.00

Compensation in Retail Sector: Meaning, Components of compensation, Supplementary Compensation (Fringe Benefits)

Discipline and Grievance in Retail Sector: Meaning, Types, Grievance   redressal       procedure

9.00

Ethical issues in Retail Human Resource Management:

Meaning, Ethical Considerations in Retail Human Resource Management, Types of Unethical Behaviours, Retail HR ethical issues

Emerging Role of HR in Today’s Retail World.

Building Capability, Matching Individual and Organisational Expectations, Job Insecurity, Managing Compensation Expectations

   Talent Management

Essential Readings: 
  • Aswathappa K “ Human Resource and Personnel Management”, Tata McGraw Hill, New Delhi, 3rd   edition
  • Gupta C B “Human Resource management”, Sultan Chand and Sons, New Delhi
  • V S P Rao “Human Resource management- Text and Cases”, Excel Publications, New Delhi
  • Berman Berry, Evans Joel R, ChatterjeePatrali, SrivastavaRitu “Retail Management” Pearson Publication, Uttar Pradesh



 

References: 
  • Bhatia S K & Singh Nirmal “ Principles and techniques of Personnel Management and Human Resource Management”, Deep & Deep Publications, New Delhi
  • Garry Dessler “Human Resource management”, Prentice Hall Of India, New Delhi
  • Cox Roger, Brittain Paul, “Retailing”, Pearson Publication, Uttar Pradesh
Academic Year: 
2020-2021
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