Coming soon
Project Viva-Voce
Course Objectives:
The Course aims at equipping the students with practical aspect of customer service and HR.
CourseOutcome(COs):
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Course |
Learning outcome (at course level) |
Learning and teaching strategies |
Assessment Strategies |
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Paper Code |
Paper Title |
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BSR 418 |
Project Viva voce |
CO 151 :Learn about the practical aspects of Customer service with the help of real Case Studies and analyse the best industry practices of the top Indian and global retailing companies.
CO 152 :Understand the current trends in customer service and discuss the practical aspects related to CRM.
CO 153 :Learn about the current trends in recruitment and understand the role of a salesperson to handle customers in different situations. CO 154 :Have knowledge regarding the preparations to be made to appear for an interview.
CO 155 :Develop an understanding of the role of discipline for the success of any retail organization.
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Approach in teaching: Interactive Lectures, Discussion PPT, Sharing reference reading materials and web links Learning activities for the students: Guided Assignments, Role plays, Case Study Presentations.
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Class test, Semester end examinations, Quiz - Kahoot/Google Forms etc , Regular Class Assignment, PPT Presentation, Individual/Group projects
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PowerPoint presentations on Good Examples of Customer Service, Case study on customer service
Group discussion on current trends in customer service, Practical aspects related to CRM (Instances to be quoted by students)
Group Discussion on Current Trends in Recruitment, Roleplay (Salesperson)
Role Play (Interview), Preparations required to be made by Interviewer and
Interviewee for an effective Interview
Case study on Discipline, Report preparation
