Project Viva -Voce

Paper Code: 
BSR 418
Credits: 
2
Contact Hours: 
30.00
Max. Marks: 
100.00
Objective: 

: The Course aims at equipping the students with practical aspect of customer service and HR.s

6.00

Power Point presentations on Good Examples of Customer Service, Case study on customer service

6.00

Group discussion on current trends in customer service ,Practical aspects related to CRM (Instances to be quoted by students)

6.00

Group Discussion on Current Trends in Recruitment , Role play (Salesperson)

6.00

Role Play (Interview), Preparations required to be made by Interviewer and Interviewee for an effective Interview

6.00

Case study on Discipline, Report preparation

Academic Year: 
2019-2020
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